REFUND POLICY
At SM London, we strive to provide you with a seamless shopping experience. If for any reason you are not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
You have 30 days from the date of receipt to request a return for your item. To be eligible, the item must be in its original condition, unworn or unused, with tags, and in its original packaging. Please include the receipt or proof of purchase with your return request.
Initiating a Return
To start a return, please contact us at info@sm-london.com. We will provide you with a return shipping label and detailed instructions on where and how to send your package. Items returned without prior authorization will not be accepted.
Exchanges
If you wish to exchange your item, the quickest way is to return the original item and place a separate order for the new one.
European Union 14-Day Cooling Off Period
If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a justification.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
For any further questions or assistance regarding returns, exchanges, or refunds, please don't hesitate to contact us at info@sm-london.com.
